Massachusetts Buyer Service responds to inquiries and assists customers in resolving insurance coverage claims towards insurers, producers and different licensees. Shopper providers additionally inform customers of their choices and rights beneath their insurance policies, legal guidelines and rules. They preserve a database containing a listing of all written complaints and inquiries from the general public.
The place relevant, info regarding a suspicious case could also be forwarded to particular investigation, regulation enforcement or market conduct models for additional motion. Fashions of "gradual pay" and different questionable traits within the trade are dropped at the eye of the employees of the Monetary Supervision Division, as they are often early indicators of liquidity or solvency issues.
If subscribers want to file a grievance with the Commonwealth of Massachusetts Insurance coverage Division, you will need to click on on this hyperlink after which click on on "File an Insurance coverage Declare" to start the method. You may file the grievance on-line or by mail, however the web site states that in case you are represented by a lawyer, you cannot file a grievance kind as a result of "the buyer service just isn’t allowed to intervene between attorneys and their prospects, nor will we do any work. " on behalf of the attorneys. We aren’t allowed to provide authorized opinions. "
Insurance coverage Division of the Workplace of Shopper Affairs and Regulatory Affairs of the Commonwealth of Massachusetts: 617-521-7794
When submitting the grievance kind, every insured should know that there isn’t any confidential info and the grievance will likely be despatched to every named celebration. As well as, in case your grievance pertains to an ongoing dispute, you cannot full the shape . The shape, which has solely two pages, asks very primary questions on your grievance, then offers a big textual content field on the backside to mean you can clarify the main points of your grievance. It is best to write it a number of instances and reread it earlier than sending it as a result of the whole lot you write within the field will turn into public. You probably have used an adjuster to handle the adjustment of your declare, I’d counsel asking him for assist in finishing the grievance kind as a result of they’re accustomed to the claims course of.
Merlin Regulation Group attorneys are licensed in Massachusetts if issues come up.